Shipping Policy

Dear all

You live in another country and you want to buy Flowerhorn fishes from Viet Nam Flowerhorn Shop but You don't know how to buy so you just need to contact me because I can ship to anywhere. The shipping cost depends on import country and transhipper (Some country don't need transhipper, because you can get directly at airport).


Shipping and Re-shipping (Shipping from transhipper to your house)

Lee's Shop flowerhorn price included air cargo shipping cost from Viet Nam to Transhipper but not yet include domestic shipping cost and other fee's such as re-packing and handing. The buyer must pay to transhipper (re-shipping fee, handling fee and import fee). This is transhipper list, please check and contact with them about re-shipping cost and service fee. Fee depend on your local


DOA (Dead on arrival) policy

- If your fish arrive to transhipper and dead, it's an automatic DOA and i would replace your fish. You'll have to pay import for both dead and replacement fish, as well as box and shipping of replacement fish, when we send your replacement.

- For casualties that occur during re-shipping to your home, policy only if all the following criteria are met :
    a) The fish was shipped by an overnight service (Fedex or UPS, NOT ACCPET USPS) USPS is low service and always lost package
    b) You signed for the package on the first delivery attempt
    c) You provided us with clear picture proof of dead fish in unopened bag within 24 hours of receiving the package and a picture or video of 1/2 body was cut out(according to tracking) DOA fish will be replace by seller at no cost. If you can provide those conditions, we won't replace or refund.

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